FAQs

1. How long does shipping take?

Orders are dispatched within 2–3 working days and usually delivered within 7 working days, depending on your location.

2. Is Cash on Delivery (COD) available?

We offer Partial COD. 10% of Order amount is charged at the time of placing the order, and the remaining amount is payable at delivery.

3. Can I cancel my order?

Yes, you can cancel your order within 12 hours of placing it. After 12 hours, cancellation is not possible if the order has been processed or shipped.

4. What is your return policy?

We offer a 7-day return window from the date of delivery. The product must be unused, with original tags intact, and an unboxing video is mandatory.

5. Will I receive a full refund if I return my order?

The 10% of Order amount partial payment made at checkout is non-refundable. Any eligible refund will exclude this amount.

6. Do you offer exchanges?

Yes, exchanges are available within 7 days only if the product is damaged upon delivery. An unboxing video is required as proof.

7. Where will I receive my tracking details?

Tracking details will be sent via SMS and WhatsApp once your order is shipped.

8. What if there is a slight colour difference?

Minor colour variations may occur due to lighting or screen settings. Such differences are not considered defects.

9. Are your sarees ready to wear?

Most sarees come with an unstitched blouse piece unless mentioned otherwise. Please check the product description for specific details.

10. How can I contact customer support?

You can reach us via WhatsApp or email (details available on our Contact page). Our team will be happy to assist you.