Return and Refund Policy

At MAAYA Collective, every saree is carefully inspected before dispatch. However, if you face any issue, please review our policy below.

Returns

We offer a 7-day return window from the date of delivery.

To be eligible for a return:

  • The saree must be unused, unworn, and unwashed.

  • All original tags and packaging must be intact.

  • An unboxing/opening video is mandatory as proof.

  • Requests without an opening video will not be accepted.

Refund Policy

MAAYA Collective offers both Prepaid and Cash on Delivery (COD) payment options.

Cash on Delivery (COD)

  • The full order amount is payable at the time of delivery.

  • No advance payment is required to place a COD order.

Prepaid Orders

  • The full order amount is paid at the time of placing the order.

In case of a return:

  • For COD orders, the eligible refund amount will be processed after the returned product passes quality inspection.

  • For Prepaid orders, the eligible refund amount will be transferred back to the original source of payment (bank account/card/UPI used at checkout) after the returned product passes quality inspection.

Refunds (if applicable) will be processed after the returned product passes quality inspection.

Exchange Policy

We offer 7-day exchange only in case of damaged products received.

To qualify for exchange:

  • Damage must be reported within 7 days of delivery.

  • An unboxing/opening video is mandatory.

  • The saree must be unused and in original condition with tags intact.

Exchanges will not be accepted for:

  • Color variation due to lighting or screen differences

  • Change of mind or personal preference

Order Cancellation

Orders can be cancelled within 12 hours of placing the order.

  • After 12 hours, cancellation is not possible if the order has been processed or shipped.

For assistance, please contact:

admin@maayacollective.com+91 6291943874